Member Solutions Specialist I (Collections) – F/T

Posted: 03/29/2021

Member Solutions Specialist I (Collections) – F/T

a little (or a lot) different™ … Join A Winning Team!
EFCU Financial Federal Credit Union, a dynamic credit union with an 86-year history of solid growth and stability in Baton Rouge, LA, is seeking an experienced and service-oriented team member to join our team as a Member Solutions Specialist I
In our service-focused organization, Member Solutions Specialist I is responsible in providing solutions that assist members in bringing their loans and negative balance deposit accounts to good standing while adhering to EFCU Financials’ Member Solutions Policies and Procedures as well as state and federal laws and regulations.
Critical Knowledge, Skill and Educational Requirements:

  • High School Diploma or equivalent.  
  • Minimum of 2 to 5 years experience in collections at a depository financial institution preferred.  Prior Credit Union experience is highly desirable. 
  • Knowledge of:
  • Credit Union or regulated financial institution operations, policies and procedures.
  • Federal and State financial institution laws and regulations pertaining to deposit, loan and electronic products and services.
    • Ability to respond to a competitive and rapidly changing financial service environment.
    • Ability to effectively manage many accounts simultaneously.
    • Strong communication and interpersonal skills.  Ability to project professional and business-like image on behalf of the Credit Union.
    • Must be dependable and reliable.
    • Must pass all credit and bond requirements.
Excellent benefits, salary commensurate with experience.  Qualified individuals should e-mail their résumés in confidence, with salary history, to hr@efcuFinancial.org
EFCU Financial Federal Credit Union is an Equal Opportunity Employer and a drug-free workplace.  All office locations are smoke-free facilities.

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